At Dream Drift Designs Private Limited, customer satisfaction is our top priority. We take great pride in the quality of our products and services. However, if you are not entirely satisfied with your purchase, we’re here to help.

Refund Eligibility

1. Physical Products:

- Products must be unused, in their original packaging, and in the same condition as received.

- Refund requests must be initiated within 14 days of receipt.

2. Digital Products:

- Due to the nature of digital products, refunds will only be issued if:

- The file is defective or corrupted.

- There is an error in delivery.

3. Custom/Personalized Items:

Custom or personalized products are non-refundable unless:

- There is a clear defect in the product.

- The design does not match the agreed-upon proof.

4 Services:

Refunds for services are evaluated on a case-by-case basis. Please contact us directly with your concern.

Refund Process

1. Initiating a Refund: - Contact us at support@pixelworkswebdesign.com with your order number and details of the issue.

- For defective items, include clear photographs showing the defect.

2. Processing Time:

- Approved refunds will be processed within 7-10 business days of confirmation.

- Refunds will be issued to the original payment method.

3. Return Shipping:

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Non-Refundable Situations

1. Change of mind after purchase (for digital or custom items).

2. Failure to follow care instructions (for physical products).

3. Requests made outside the eligibility period.

If you have any questions or concerns about our refund policy, please reach out to our customer service team at support@dreamdriftdesigns.com